All orders move to print immediately, even after customer service hours of operation. We recommend that if you have any questions about your image file, border color alignment, etc., that you wait until the following business day to submit and contact Customer Service. Your cart WILL stay intact. If you have placed your order and need to cancel or make changes to it, please call us at 855-330-6449, Monday-Friday 9-6 EST (7-4 MST) or send us a Facebook message for the quickest response. We will do everything we can to accommodate your request, but if your custom product has already printed when Customer Service reviews correspondences posted after hours, we will not be able to stop production. If you do have questions about your order after phone support hours, but are worried you may miss out on a promotion expiring soon, please wait until the following business day to contact us and we would be happy to honor the promotion within 24 business hours.